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October 27, 2017

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What is the difference between ERP and CRM?

Enterprise Resource Planning

ERP stands for enterprise resource planning. It is an immense software that concerns every aspect of the activity. You can acquire a single suite or create your individual out of different modules from a variety of vendors.

Customer Relationship Management

CRM stands for customer relationship management. It is used by sales, marketing, analyze customer interaction and business development departments to manage records throughout the customer lifecycle.

Difference between ERP and CRM

1. CRM is defined as software that lets the business to trace every action with the customers and clients. ERP refers to a software program that assists the business to manage its sales processes, going on beyond the organization.

2. Customer Relationship Management is the system that should analyze and systematize customer communications, maintain the sales pipeline, support, upsells, track customer data and generate dashboards and reports on this information. Furthermore it should: organize marketing efforts, streamline your sales processes, share marketing, calculate time spent on converting leads to closing deals, automates customer service and sales collateral, learn which products/services sell best and when, prioritize contacts, maintain inventory based on historical sales information, cooperate to sell as a team, manage your organization contacts, manage your organization leads, share customer profiles with ally, see when and where leads come from etc.

3. ERP applications consolidates the data provided by various functional groups of the company and also automate and maintain back-office business activities and tasks, such as: accounting and finance, HR and payroll, purchase, manufacturing, e-commerce accounting software, distribution process management, excellent supply chain management, services knowledge base, project management, reduce redundant tasks, lower purchasing costs, standardize critical business procedures and streamline business processes.

4. CRM concentrates on boosting sales, but ERP gives prominence on decreasing costs.

5. ERP was developed earlier than CRM.

    October 27, 2017

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    How does CRM Application Works?

    Overview

    Are you struggling with your business? Keep relationship with us. We will help to increase the sales by the CRM. To know about it. Stay tuned.
    Customer Relationship Management is the method of managing the customer relationship between the company and the clients by doing the following terms like meetings, appointments, phone numbers, call log, addresses, etc., CRM stores private information of the sales, leads for the customers.

    How does a CRM Application works?

    Take every business, they need profit in their sales. Some of the business gets a failure in their sales. Why is it causing? It is causing because lack of maintaining the customers and sales.
    Do you know how CRM application works? At first, know the customer’s needs, contact the people who need your product. Yet, as your business grows, these business connections grow more sophisticated. It just not a transaction between the seller and buyer.
    You start to manage many connections, across time. You need to share data with teams in your own organization who are making contact with the same clients. A CRM system can serve an important role to manage the infinite connections to improve the business. How do you manage the many data coming in from sales, service and marketing audit into actionable organization information?
    A CRM application can give the success to everyone across the business, including sales, marketing, customer service, development for business, manage the relationship and communication. We can easily access and visible the customer data such as meetings, appointments, phone numbers, call log, addresses, sales opportunities, service issues.
    A CRM system can give the clear overview of your customers.
    CRM is easy to use, customer friendly dashboard, you see everything of the customer in one place.

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