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October 27, 2017

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Zoho CRM Integration Vs MailChimp – Integration of Zoho CRM

Zoho CRM Integration Vs MailChimp

Zoho CRM Integration
Zoho is ideal for small businesses and enterprises sales organizations.
Your Zoho Customer Relationship Management is an important tool which offers large variety of apps to boost up the sales of the business day to day. Zoho CRM assist you to track the information of sales, So it is vital to incorporate Zoho CRM integration with MailChimp. It does not require but is very easy to achieve on the sales.

What is meant by MailChimp ?
MailChimp is ideal for both small and big business. Zoho CRM integrate with MailChimp is something offers the email services to work seamlessly in any platform.
MailChimp is the latest software that will improve the way you market your product on the web. MailChimp is a simple email marketing software (EMS) which gives you a number of easy options for designing, sending and saving templates of your emails.

Zoho CRM Integration VS MailChimp
Once MailChimp and Zoho are installed, which can be accomplished in a few simple steps on the MailChimp site. It will be required to choose which sync option your prefer, bulk or particular sync and you can pick whether you want this to be renewed on a regular or on a weekly basis. Need to choose your settings then you can add your lists and your connections. From there, you will get notifications signaling you to changes within your email list and you can choose your favorites with this function as well.

MailChimp Pros

  • Easy Use
  • Affordable pricing
  • Wide variety of templates

Zoho CRM integration Pros

  • Easy to use platforms
  • Pay only for applications and features you want to use
  • Free edition for up to 10 users with limitations
  • Easy to customize
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October 27, 2017

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How many types of CRM are there?

CRM system can be used in small businesses to bigger businesses. The system permits the organization to better serve clients and customers, as well as probable clients/customers, by putting together information from various departments of the organization and offering them in a cohesive manner.
There are 3 different types of CRM System used for the businesses.
Here is the explanation of the types of CRM system

Operational CRM
Operational CRM centralizes the business process, includes Sales, Marketing and Service automation. The main objective of this kind of CRM is to generate leads, change them into contacts, hold all required details and offer service throughout the life cycle.

Collaborative CRM
Collaborative CRM is otherwise called as Strategic CRM, which enables an organization to distribute customer data among various business units like the sales team, finance team, marketing team, service team and support team. The purpose of collaboration is to uplift the quality of service and customer satisfaction.

Collaborative CRM benefits are as follows:

  • Recognizes customer service payment reduction opportunities
  • Combines data to create an improved customer service overview
  • Promotes customer-channel communication

Analytical CRM
Analytical CRM helps management, marketing, sales and support organization to determine the desirable way to serve their customers. Data analysis is the major function of this type of CRM applications. It examines customer information, coming from various touch points, to get valid insights about the current status of an organization. It helps management to take the honorable decision, marketing executives to know the campaign effectiveness, sales administrators to increase sales and support organization to improve quality of support and build the strong customer relationship.

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    October 27, 2017

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    Why is it important to have a CRM?

    Customer Relationship Management is an essential application in maintaining, connecting the vendors and the customers.
    The connections are developed, it is very easy for any organization to recognize the actual needs of the customer and help them in a genuine way. The implementation of the CRM can give the fruitful result to your business.

    The 7 important points to have a CRM

    1. A CRM system consists of history and analysis of all the existing customers. This eases up searching and connecting customers and to predict customer needs efficiently and increase business.

    2. CRM contains all the details of a customer such as a name, address, contact details, order history, email-id and so on. So it is very easy to track a customer and can be used to define which customer can be beneficial or not.

    3. In CRM, customers are classified according to various aspects based on the business they perform or according to the location and allotted to different customer managers. This helps in converging and focusing on each and every customer independently.

    4. A CRM is not dealing with the existing customers but is also useful in obtaining new customers. The method begins with knowing a customer and managing all the similar details into the CRM system. The Sales agent try to get business out of these customers by following up with them and changing them into a leading deal. Which is very easily and efficiently achieved by an integrated CRM system.

    5. The Customer Relationship Management features are affordable. All the data in CRM system are saved centralized which is accessible anytime on fingertips. This lessens the process time and enhances productivity.

    6. Effective dealing with all the clients and implementing them what they actually need improvements the customer satisfaction. This improves the chance of getting more contracts which eventually enhance income and profit.

    7. If the customer is happy they will always trust and will continue in business always resulting in expanding customer support and eventually improving the growth of the business.

    In these days the world become commercial, they are making the practice to deal with existing customers and getting more customers in the loop. By the CRM system, you can surely improve the business situation and reach the destination in the marketing effectively. So that’s why we recommended CRM system for your business.

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      October 27, 2017

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      What is Salesforce CRM?

      Salesforce began with the creative power of reinventing Customer Relationship Management (CRM). To grow your business revenue, all you need is Salesforce Customer Relationship Management. Salesforce applications are run on the power of the cloud so users can access its full functionality without high maintenance and setup costs. It provides customers the ability to track and monitor their routine task, events and automate their work process, you can also work from any device at any location without any disruption.

      Salesforce delivers reliable data, protection and security so that important data will not be lost. Using this CRM no need to get involved with coding rather it is designed to reduce customer difficulty. It is not only for Sales and Marketing but also enables you to manage all customer interactions, designed to help your organization/business can grow and succeed in the digital world.

      It has several portals for businesses to improve customer satisfaction which helps customers to search and find their content they need. Self-service is the first portal of Salesforce CRM allows customers to check their purchasing, the status of orders, cancel facilities without contacting the support person, you can do it by yourself and this promotes customer satisfaction.

      Customer Portal allows customers to manage and access their data within custom objects, it also provides an online support channel for customers to resolve their issues without contacting customer service. Partner Portal helps their partners sign in to Salesforce account through a separate website, the users can only see and manage the data if they have proper user access/permissions. Partner Portal gave access to external businesses to your Salesforce database which helps to get more leads and business opportunities.

      It has a wide range of CRM categories include Sales Cloud, App Cloud, Marketing Cloud, Community Cloud, Service Cloud, Analytics Cloud, Data Cloud and IOT that meet your business needs and goal.

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      October 27, 2017

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      6 Reasons why your business needs CRM

      Customer Relationship Management (CRM) is one of the largest developing software on the business market today. CRM system helps in collecting, organizing, and managing the customer information. Implementing CRM is very much advantageous for both small-scale and large-scale business. It helps you to build a deeper understanding of every client and respond to their unique needs within CRM software that can be accessed anywhere, anytime via desktop, mobile and tablet. There are many reasons why a business needs a CRM system and the list below highlights the most important reasons that are suitable for all businesses.

      1. CRM Helps Your Business Grow

      Customer Relationship Management is a way that uses technologies to manage and analyze your customer interactions throughout the customer relationship lifecycle. It cannot be used only to store your company and client logs, it can also tailor your company products and services to effectively suit the demands of the market it delivers. CRM scales with your business, it can handle larger data and more clients as you expand your service/sales operation. The main aspects of growing business are tracking numerous interactions between your company and your clients by using CRM system. The right CRM helps you build and scale your business with best relationships with customers.

      2. Improved Customer Experience

      CRM helps to improve Customer Experience by interacting with a customer provide a better customer service by having all aspects of the account in one place. It helps businesses to engage with their customers anywhere, anytime, and from any device. It allows tracking and managing customer contact information, correspondence, documents, conversations, and billing information. The CRM system enables you to use new metrics to collect data in detail based on actual records of customer interactions. You can use CRM to store personal information and details of your customers in your database, it helps to send regular updates about your business and organization to them. This makes them feel valued and make them prefer your organization the next time when they want to do business.

      3. Increased Productivity

      CRM boosts business productivity with the automation process and it works on the background of business to fulfill needs. Searching for a customer details or checking meeting details of new customer takes a lot of time, CRM handles all the details so all you have to do is talk with your client. Integrating your project with CRM allows you to provide greater clearance of projects and tasks for your customers. You can immediately share progress and work to be completed before deadlines with the details stored using CRM.

      4. Boost Customer Relations

      CRM can be used for marketing, sales or accounts departments in a systematic way with customer satisfaction. You will get a better understanding of your customer needs, wants and preferences which help increase in customer loyalty and decrease customer complaint. It helps to set alerts to follow-up a schedule on a timely basis and this helps you to be proactive, attentive on your work. This gains positive reviews from your customer which is the most powerful form of advertising for any business.

      5. Track your tasks and events

      In order to track your customer details, CRM is the best solution for tracking and monitoring details on a daily basis. A CRM not only track of every task and event but also create leads for your organization. It has a calendar system that allows you to see all task and events and also shows an overview of upcoming tasks. It also helps you to reduce human errors thereby assure that your business runs smoothly and more efficiently.

      6. Increase New Sales

      CRM has Automation techniques that enable organizations to automate their complete sales process. This helps to make accurate sales reports and monitor the progress of the sales with their day to day productivity. Generating and managing new sales leads are important and this can be achieved through CRM. It helps to consolidate all ongoing opportunities into a single view thereby improving productivity. CRM improve sales and all your work-related activities can be accessed from different locations on multiple devices.

        October 27, 2017

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        What is Customer Relationship Management?

        CRM or Customer Relationship Management software is a tool that allows you to have successful interactions and communication with customers, business partners, suppliers to increase sales and business productivity. CRM can enable you to actively manage your customer relations in an organized and strategic way. It makes the small business owner delight each and every one of your leads, prospects, and customers through personalized correspondence. CRM understands your customers and their needs in order to maximize your marketing and customer service capabilities.

        Customer Relationship Management manages all the business contacts data includes leads, prospects, customers, and also other business partners. CRM consolidates customer information and documents into a single CRM database so that business users easily access and manage it. It stores activity information for phone calls, meetings, emails and much more. This helps you know exactly what to talk about the next time you meet or email someone. It has the ability to track performance and productivity based on information logged within the system.

        Many numbers of small businesses struggle with index cards or spreadsheets and some point systems become highly inefficient. If you have more business contacts, it’s time to implement a CRM that all the fields can be modified, edited and customized to fit your business needs. Using a Customer Relationship Management system, you can track of customer information such as contacts, communications, accounts, purchases, and preferences; it helps you improve your profitability. Without the support of an integrated CRM solution, you will not improve business opportunities and sales revenue.

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